Contact us within 30 calendar days after confirmed delivery to request a return of an eligible item. Please keep your order number or other proof of purchase.

Rights relating to defective, misdescribed, or incorrectly supplied products may extend beyond this voluntary return window under applicable law.

For a change-of-mind return, the item should be unused, unwashed, undamaged, and complete with included accessories. Original packaging should be included where reasonably available.

Please protect the item appropriately for transport. These conditions do not exclude valid claims for defects or other statutory remedies.

If a product is expressly identified before purchase as sealed for hygiene reasons, opening that seal may make it ineligible for a change-of-mind return where permitted by law.

Any product-specific return restriction must be disclosed before purchase. A hygiene restriction does not remove rights relating to a defective, unsafe, or incorrectly supplied product.

Email service@xeqvynur.com with your order number, the item you wish to return, and the reason. For damage, defects, or an incorrect item, include photographs when available.

We will review the request and provide the next steps. Please do not send a parcel before receiving return instructions.

Use the destination and any dispatch deadline provided in your return authorization. If you cannot meet that deadline, contact us before it expires.

Our registered business address and the address printed on a delivery label are not automatically return destinations. An unauthorized shipment may delay identification and processing.

For a change-of-mind return, you are responsible for return postage. International return postage may be substantial; request the destination before deciding whether to proceed.

For a confirmed defect, incorrect item, transit damage, or other merchant error, we provide return instructions or another appropriate remedy without making you bear costs caused by that issue.

Original delivery charges are generally not refundable for a change-of-mind return unless applicable law requires otherwise.

Where we refund an order because of a confirmed merchant error or confirmed loss before delivery, the refund includes the relevant delivery charges as appropriate.

Please contact us promptly, preferably within 7 days after delivery. Include the order number and a description of the problem. Clear photographs of the product and packaging can help.

We will assess the issue and arrange an appropriate replacement, refund, or other agreed remedy. This preferred reporting period does not shorten statutory claim periods.

Contact us if you would like an exchange. Availability depends on stock and the reason for the request.

Where a direct exchange cannot be arranged, we may process an eligible return and refund so you can place a new order. Any proposed additional cost will be explained before you agree.

When a return arrives, we check the item, contents, and reported condition. If an issue affects eligibility or the refund amount, we will explain it and give you an opportunity to respond.

We do not apply an automatic restocking fee to approved returns.

After receipt, inspection, and approval, we normally initiate the refund to your original payment method within 5–10 business days. Business days mean Monday–Friday, excluding applicable public holidays.

Your bank or payment provider may take additional time to post the credit. If the original method cannot receive a refund, we will discuss a suitable alternative with you.

Request cancellation immediately by email with your order number. We can cancel only if fulfillment status permits. A successful cancellation before fulfillment carries no cancellation fee.

If an order has already been dispatched, the return process generally applies. For an approved cancellation, we normally initiate any refund within 5–10 business days after confirmation, subject to any shorter period required by law.

If a confirmed refund has not appeared, check with your payment provider, then contact us with the order number and refund correspondence.

For a return you arrange, use a service with tracking and retain the receipt. Contact us if the return appears delayed or lost so we can review the available evidence and assist.

Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited. If a mandatory local consumer rule provides greater protection, that rule applies.

Please contact us if you are unsure whether an item is eligible or need help arranging a remedy.