For order status, payment questions, or address corrections, email us with your order number, the email address used at checkout, and a short description of your request.

For a cancellation or address change, contact us as soon as possible. We can only make changes where the order's fulfillment status allows.

Include the product name or link when asking about size, materials, care, or intended use.

Never send a full payment card number, card security code, account password, or other unnecessary sensitive information by email.

For a return request, include your order number, the item concerned, and the reason for the request. For damaged, defective, or incorrect items, clear photographs of the item, packaging, and shipping label can help us assess the issue.

For a missing parcel, include the tracking number and any relevant delivery details. We will investigate and explain the next steps.

Please request return authorization before sending an item. See our Return & Refund Policy.

Our hours are Monday–Thursday and Sunday, 10:00–22:00, and Friday–Saturday, 10:00–22:30, China Standard Time (UTC+8).

Messages received outside these hours are reviewed during the next service period. Service hours refer to customer support and do not change the business-day calculations in our shipping or refund policies.