Your information, thoughtfully handled
Privacy Policy
This policy explains how Guangzhou Chengqian Technology Co., Ltd., operating as xeqvynur, handles personal information in connection with xeqvynur.com and related customer service.
01 / Scope
This policy applies when you browse our store, place an order, contact us, or otherwise interact with our services. It does not govern independently operated websites or payment providers, which have their own privacy notices.
02 / Information You Provide
Depending on your interaction, we collect information such as your name, email address, telephone number, billing and shipping addresses, order selections, and messages to customer service.
If account features are available and you choose to use them, we also process the information needed to administer that account. Please avoid sending unnecessary sensitive information.
03 / Order & Payment Information
We process order records, payment status, transaction references, refunds, and dispute-related information to administer purchases.
Payment credentials are handled through the payment services offered at checkout. The information available to us depends on the service used and may include limited payment identifiers, such as the payment type or masked account details.
04 / Technical Information
When you use the website, our hosting and technical services may process information such as IP address, browser and device characteristics, request times, pages accessed, referring pages, and error or security logs.
These records help deliver the website, investigate faults, and protect the service against misuse.
05 / Cookies & Similar Technologies
The store uses cookies or similar technologies as needed for functions such as shopping carts, checkout, session continuity, preferences, and security.
If optional analytics or advertising technologies are enabled, their use is subject to the choices and consent required in your location. Where a consent interface is provided, you can use it to review or change your choices.
You can also manage cookies through your browser. Blocking necessary technologies may prevent parts of the store from working.
06 / How We Use Information
We use personal information to process orders, arrange delivery, provide support, handle returns and refunds, communicate about transactions, maintain records, prevent fraud, protect our services, and comply with legal obligations.
Where optional features or communications require consent, we use the relevant information only with the required permission.
07 / Grounds for Processing
Where applicable law requires a legal basis, our grounds may include performing a contract, taking steps you request before a contract, complying with legal obligations, pursuing legitimate interests where permitted, or acting on your consent.
You may withdraw consent for future processing where consent is the basis, without affecting processing lawfully completed before withdrawal.
08 / Service Providers
We disclose information as necessary to providers supporting store hosting, checkout, payment processing, fulfillment, delivery, customer service, security, and business administration.
Providers receive information relevant to their role. Some providers also have independent obligations and privacy terms for services they supply directly to you.
09 / Other Disclosures
We may disclose information where required by law, in response to a valid legal request, to protect rights or safety, or to investigate suspected fraud or misuse.
If our business undergoes a sale, merger, or similar restructuring, relevant records may be transferred subject to applicable privacy requirements.
10 / International Processing
Our company is based in China. Information may be processed in China and in other countries where our service providers operate. Privacy rules may differ between countries.
Where applicable law requires protections for international transfers, we apply the relevant transfer requirements and safeguards.
11 / Retention
We retain information for as long as reasonably necessary for the purposes described here, including order administration, after-sales support, accounting, tax obligations, security, and dispute resolution.
Retention depends on the information involved and applicable requirements. When information is no longer needed, we delete it, anonymize it, or otherwise handle it as required by law.
12 / Security
We use reasonable organizational and technical measures to protect information appropriate to its nature and the risks involved. No online transmission or storage system can be guaranteed completely secure.
Use a secure device and avoid sending passwords, card security codes, or full payment credentials through ordinary email.
13 / Your Privacy Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information; restrict or object to certain processing; withdraw consent; or complain to a competent authority.
Some laws also provide rights concerning targeted advertising, sale or sharing of personal information, and appeals of privacy decisions where applicable. We will assess requests according to the law governing your request and our actual processing.
Contact us to exercise a right. We may verify your identity using information reasonably necessary for the request. We will not unlawfully discriminate against you for exercising a privacy right.
14 / Communication Choices
If you subscribe to marketing communications, you can unsubscribe using the provided mechanism or contact us. Transactional messages, such as order confirmations or return updates, may still be sent when needed to administer your purchase.
Where applicable, you can also adjust optional tracking choices using the privacy controls available on the website.
15 / Children & External Links
Our store is intended for general adult shopping and is not directed to children. If you believe a child has provided personal information without appropriate authorization, contact us so we can review and take appropriate action.
External links lead to services with their own privacy practices. Review their notices before providing information.
16 / Changes & Contact
We may update this policy to reflect changes in our services or legal obligations. Changes are published on this page, and material changes will be communicated where required.
For privacy questions or requests, contact us using the details below and include enough information for us to identify the relevant interaction.