We offer daily living essentials, including accessories for household organization and familiar morning, bathroom, and bedside routines. Each listing explains the specific item offered.

Review the product description, specifications, and available images before ordering. If a detail you need is missing, email service@xeqvynur.com with the product link.

Only the items expressly listed in the product description are included. Decorative props, furniture, toiletries, and other styling accessories are excluded unless specifically stated.

Screen settings and lighting can affect color appearance. Please consider the written description alongside the images. Contact us if an item appears materially different from its description.

Follow the instructions provided with the product or on its listing. Do not assume an item is dishwasher-safe, heat-resistant, food-safe, or suitable for a particular chemical unless expressly stated.

Email service@xeqvynur.com or call +86 20 22938988. Support hours are Monday–Thursday and Sunday, 10:00–22:00, and Friday–Saturday, 10:00–22:30, China Standard Time (UTC+8).

Select your item and available options, add it to your cart, and complete checkout. Check your delivery address, selected products, shipping charge, and final total before submitting payment.

The payment methods currently enabled for your order appear at checkout. Availability can depend on your location, device, currency, and payment provider.

Contact us immediately with your order number. Changes and cancellations depend on fulfillment status and are not guaranteed. A successful cancellation before fulfillment carries no cancellation fee.

Processing normally takes 2–4 business days after successful payment and any necessary verification. During busy periods, processing may take up to 5 business days. We will contact you if a longer delay becomes known.

We ship to supported United States addresses accepted at checkout. Orders ship from our business location at Room A8, Room 821, No. 4 Chuanghui Avenue, Yonghe Yushan International, Xintang Town, Zengcheng District, Guangzhou, Guangdong, China.

Estimated transit to supported United States addresses is 10–15 business days after dispatch, in addition to processing time. Customs, carrier conditions, holidays, and destination access can affect delivery.

Shipping charges and any taxes collected by us appear at checkout before payment. For cross-border shipments, additional duties or import charges may be assessed by the destination authorities unless checkout expressly states they are included.

Check the tracking details and delivery location, then email us with your order and tracking numbers. We will investigate with the carrier. For a confirmed loss before delivery, we will arrange a replacement at no additional charge or a refund for the affected order, as appropriate.

For eligible items, contact us within 30 calendar days after confirmed delivery. Request authorization before shipping anything back.

For a change-of-mind return, the item should be unused, unwashed, complete, and in its original packaging where reasonably available. These conditions do not remove rights relating to faulty, damaged, or incorrectly supplied goods.

For a change-of-mind return, you pay return postage, and original delivery charges are generally not refundable unless applicable law requires otherwise. For a confirmed merchant error, defect, or transit damage, we provide a resolution without charging you costs caused by that issue.

Use only the return destination and instructions supplied after authorization. Our registered business address is not automatically the return warehouse. Do not send items to a package label address without our confirmation.

After the returned item is received, inspected, and approved, we normally initiate the refund to the original payment method within 5–10 business days. Your payment provider may require additional posting time. Approved returns carry no restocking fee.

Contact us promptly, preferably within 7 days of delivery, with your order number and clear photographs when available. We will assess the issue and arrange an appropriate replacement, refund, or other agreed remedy. This reporting preference does not limit your statutory rights.